Concern

BELTSS Enforces Chapter 4751 of the Ohio Revised and Administrative Codes

This area provides answers and information about complaints for licensed nursing home administrators and information on filing complaints.  BELTSS does not handle complaints about facilities. 

Consumers looking to file a complaint about a facility should contact the Office of the State Long-Term Care Ombudsman. Ombudsman staff are advocates for excellence in long-term services and supports wherever consumers live.  Ombudsmen seek resolution of problems and advocate for the rights of consumers with the goal of enhancing their quality of care and quality of life.  Anyone may contact the Ombudsman for help with problems by calling 1-800-282-1206.

The Ohio Department of Health is the regulatory agency for nursing homes and residential care facilities (assisted living) in Ohio.  They are responsible for determining compliance with licensure and certification regulations.  Anyone may file a complaint with them by calling 800-342-0553 or by email at HCComplaints@odh.ohio.gov.